Refund policy

Last updated 31 October 2026

1. Try first, then pay

Every new account gets 7 days of the whole desk free, with no payment details asked. That trial is there so you can decide whether MacroLens NP is worth it to you before you pay. For that reason, a plan is not refunded once it is active - not for the time left on it, and not if you stop using it.

2. Cancelling a plan

• No refund for the unused part. If you stop part-way through a month, quarter or year, the days you haven't used are not refunded. Your plan simply keeps working until its end date, and then your account moves to the free plan.
• "I don't like it" is not a reason for a refund. The 7-day free trial is there to decide that before you pay. Once a paid plan is active, changing your mind about the tool doesn't make it refundable.
• Nothing renews by itself. There's no automatic charge to cancel - if you don't pay again, the plan just ends on its date.

3. Upgrading or downgrading your plan

• You can move up (for example Pro to Pro Diamond) or down (Pro Diamond to Pro) at any time - just pay for the plan you want.
• The change happens from your next period. The new plan starts the day your current paid period ends, so you keep exactly what you paid for until then. Your Plan & billing page shows the date it starts.
• The remaining time on your current plan is not refunded or converted when you change - you simply use it first.

E-books

An e-book is a digital file: once we've confirmed your payment and unlocked the download, it can't be returned, so it is not refunded. Every book's page shows its contents and sample pages so you can decide first. If the file won't open or a download fails, contact us and we'll fix it. A double or mistaken payment for a book is returned in full, as below.

4. Payments we return in full

• A double payment. You paid the same payment code twice, or sent the same amount again by mistake.
• A payment by mistake. A wrong amount, or a payment for an account or plan you didn't mean - tell us before the plan is switched on, or as soon as you notice.
• A payment we can't confirm or activate. If we can't match a payment to your account and switch the plan on, the money is returned.

Overpaying by a small amount can instead be added to your plan as extra days, if you prefer.

5. How to ask for a refund

Write to us from the contact form (choose "A payment or my plan") with your payment code (it starts "ML-"), the transaction IDs of both payments, and the account the money should go back to. We check it against our bank records and reply within two working days. An approved refund is sent back to the same bank account or wallet it came from, usually within 7 working days; transfer fees charged by your bank or wallet can't be returned.

6. Your legal rights

Nothing here takes away a right you have under the law of Nepal. If we remove a feature you paid for, we'll offer extra days or a fair refund for it.